Mobile Retail Specialist: Tech Solutions & Exceptional Service

T-Mobile; Bryan (TX); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Paid time off

Health insurance

Dental insurance

Vision insurance

Tuition assistance

Job summary

T-Mobile, a leading wireless carrier, is hiring Mobile Associates to engage customers in a fast-paced retail setting and help them choose the right technology and service plans. The role emphasizes product knowledge, digital tools, and exceptional customer service to drive satisfaction and loyalty.

The position offers competitive base pay, training pay, and opportunities for annual incentives, stock grants, and a robust benefits package including health, dental, vision, 401(k), and paid time

Qualifications

• High School Diploma or GED required.
• 6 months of customer service or sales experience preferred.
• Legally authorized to work in the United States.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Communication

Customer Service

Sales

Engaging People

Multitasking

Teamwork

Change Agility

Education

High School Diploma/GED

Job description

T-Mobile, a leading wireless carrier, is hiring Mobile Associates to engage customers in a fast-paced retail setting and help them choose the right technology and service plans. The role emphasizes product knowledge, digital tools, and exceptional customer service to drive satisfaction and loyalty.

The position offers competitive base pay, training pay, and opportunities for annual incentives, stock grants, and a robust benefits package including health, dental, vision, 401(k), and paid time