Mobile Retail Specialist: Tech & Service Solutions

T-Mobile; Oakland (MS); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off

Stock benefits

Job summary

At T-Mobile, a retail associate helps customers with technology and service needs in a fast-paced store environment. You will build product knowledge, demonstrate network features, and guide customers through their shopping journey, developing skills in customer interaction and digital tool usage.

Training and ongoing learning are provided to support success. The role emphasizes customer satisfaction, collaboration with teams, and loyalty-building through excellent service.

Qualifications

• High School Diploma/GED required.
• 6 months of customer service and/or sales experience, Retail environment (Preferred).

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change agility

Communication

Customer problem solving

Customer service

Engaging people

Multitasking

Sales

Teamwork

Education

High School Diploma/GED

Job description

At T-Mobile, a retail associate helps customers with technology and service needs in a fast-paced store environment. You will build product knowledge, demonstrate network features, and guide customers through their shopping journey, developing skills in customer interaction and digital tool usage.

Training and ongoing learning are provided to support success. The role emphasizes customer satisfaction, collaboration with teams, and loyalty-building through excellent service.