Mobile Retail Specialist — Connect Customers with Tech

T-MOBILE USA, Inc.; Waco (TX); On-site; USD 40,000 - 45,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Paid time off

Job summary

T-Mobile USA, Inc. is hiring for a Retail Associate to engage customers, demonstrate technology and service options, and guide them through the shopping journey.

The role emphasizes building product knowledge, using digital tools, and delivering personalized solutions to meet customer needs while fostering loyalty. Candidates should have a High School Diploma or GED and at least 6 months of customer service or sales experience in retail.

Qualifications

• Customer service and sales skills are required to assist customers.
• Develop product knowledge and use digital tools for demonstrations.
• Commitment to learning retail processes and wireless technology innovations.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED (Required)

Job description

T-Mobile USA, Inc. is hiring for a Retail Associate to engage customers, demonstrate technology and service options, and guide them through the shopping journey.

The role emphasizes building product knowledge, using digital tools, and delivering personalized solutions to meet customer needs while fostering loyalty. Candidates should have a High School Diploma or GED and at least 6 months of customer service or sales experience in retail.