Mobile Retail Specialist: Tech Help & Customer Experience

Comcast; Naples (FL); On-site; USD 18,000 - 25,000; Full time

Job summary

Comcast Retail Service Associate (RSA) in Naples, FL, supports the store team to deliver a best-in-class customer experience across mobile, operational, and transactional activities. This role serves as a go-to technical resource, helping maintain a clean, efficient store environment and providing exceptional customer support for mobile products and services.

RSAs handle activation, education, troubleshooting, and escalations while assisting with store priorities to ensure customers leave

Qualifications

• Customer-Focused and service-oriented mindset.
• Ability to manage busy store floor and assist customers.

Responsibilities

• Provide strong understanding and enthusiasm for technology and company products and services.
• Maintain clean, accessible counters, devices, and walkways; report exceptions.
• Greet customers and connect them to a sales consultant promptly; demonstrate company technology.
• Inspect and stock inventory in back of house to store standards.
• Assist leadership with weekly cycle counts and process improvements.
• Suggest process improvements to enhance customer/store experience.
• Work flexibly with store priorities; maintain professionalism and integrity.
• Must be able to lift up to 25 pounds and stand/move frequently.
• Maintain regular attendance; work nights, weekends, and overtime as needed.

Skills

Customer Focus

Workplace Organization

Technical Knowledge

Teamwork

Self Motivation

Resilience

Communication

Critical Thinking

Professional Integrity

Education

High School Diploma / GED

Job description

Comcast Retail Service Associate (RSA) in Naples, FL, supports the store team to deliver a best-in-class customer experience across mobile, operational, and transactional activities. This role serves as a go-to technical resource, helping maintain a clean, efficient store environment and providing exceptional customer support for mobile products and services.

RSAs handle activation, education, troubleshooting, and escalations while assisting with store priorities to ensure customers leave