Mobile Retail Specialist — Customer Experience Pro

Comcast Corporation; Rockford (IL); Hybrid; USD 23,000 - 26,000; Full time

Job summary

Xfinity Mobile Retail Service Associate at Comcast Corporation supports the store team in delivering a best-in-class customer experience across mobile, operational, and transactional activities. This role serves as a go-to technical and operational resource, helping to maintain a clean and efficient store environment, and provide exceptional customer support for mobile.

RSAs handle mobile activation, education, troubleshooting, and escalations while assisting with operational priorities to

Qualifications

• High School Diploma / GED required.
• 0-2 Years relevant work experience.

Responsibilities

• Activate devices and BYOD; guide tablet setup and connectivity.
• Educate customers on accessories and upsell.
• Troubleshoot device or service issues and assist with account security.
• Process returns and exchanges per policy.
• Assist with on-demand deliveries and pickups.

Skills

Communication

Critical Thinking

Problem Solving

Customer-Focused

Professional Integrity

Resilience

Self Motivation

Teamwork

Technical Knowledge

Workplace Organization

Education

High School Diploma / GED

Job description

Xfinity Mobile Retail Service Associate at Comcast Corporation supports the store team in delivering a best-in-class customer experience across mobile, operational, and transactional activities. This role serves as a go-to technical and operational resource, helping to maintain a clean and efficient store environment, and provide exceptional customer support for mobile.

RSAs handle mobile activation, education, troubleshooting, and escalations while assisting with operational priorities to