Mobile Retail Specialist – Tech & Customer Experience

T-MOBILE USA, Inc.; Meridian (MS); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Paid time off

Paid holidays

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate, Store-in-Store, to energize customers in a high-traffic retail environment and represent the T-Mobile brand.

You will educate customers on products, identify needs, and demonstrate solutions while aiming to exceed sales targets and deliver exceptional service. Training and onboarding are provided, with incentives tied to performance within a dynamic National Retail network.

Qualifications

• 6 months of customer service and/or sales experience, Retail environment preferred.

Responsibilities

• Proactively engages with customers in a high-traffic retail environment, using digital tools and showcasing T-Mobile solutions.
• Use digital self-serve tools during interactions and onboarding to demonstrate value and guide customers to self-serve and use the T-Mobile app for wireless needs.
• Complete training on store processes, products and systems; review results and promotions to stay Customer Ready; assist with store operations, opening/closing procedures and asset security.
• Build relationships with store leadership to support the customer experience from account setup to device support and servicing.

Skills

Customer service

Sales

Communication

Team building

Retail

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate, Store-in-Store, to energize customers in a high-traffic retail environment and represent the T-Mobile brand.

You will educate customers on products, identify needs, and demonstrate solutions while aiming to exceed sales targets and deliver exceptional service. Training and onboarding are provided, with incentives tied to performance within a dynamic National Retail network.