Mobile Retail Specialist — Stock Grants & Training Pay

T-MOBILE USA, Inc.; New York (NY); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Annual Stock Grant

Employee Stock Purchase Plan

Paid Time Off

Medical, Dental & Vision Insurance

Job summary

T-Mobile USA, Inc. in New York, NY is seeking a Mobile Associate to assist customers with technology and service solutions in a fast‑paced retail setting.

You will build relationships, demonstrate network benefits using digital tools, and complete required training to grow your knowledge of products and processes. This role offers growth, on‑the‑job training pay, and access to company benefits.

Qualifications

• High School Diploma or GED is required.
• Six months of customer service and/or sales experience in retail preferred.
• Legally authorized to work in the United States.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet customer needs.
• Utilize digital tools consistently to demonstrate network coverage and service benefits during customer interactions.
• Complete required training to build knowledge of products, services, systems, and processes for effective customer support.
• Engage customers by exploring their needs and providing hands‑on demonstrations of technology and accessories.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

English & Korean

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. in New York, NY is seeking a Mobile Associate to assist customers with technology and service solutions in a fast‑paced retail setting.

You will build relationships, demonstrate network benefits using digital tools, and complete required training to grow your knowledge of products and processes. This role offers growth, on‑the‑job training pay, and access to company benefits.