Mobile Retail Specialist — Stock Grants & Career Growth

T-MOBILE USA, Inc.; El Paso (TX); On-site; USD 24,796 - 27,552; Part time

Benefits offered by this job

Annual Stock Grant

Employee Stock Purchase Plan

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Paid Time Off

Paid Holidays

Parental and Family Leave

Tuition Assistance

Job summary

T-Mobile USA, Inc. is hiring Mobile Associates, Store-in-Store to drive the brand in National Sales partner locations.

You will engage customers, educate them on solutions, and demonstrate value in a fast-paced environment. You will receive on-the-job training with training pay during the first 90 days, a guaranteed $20/hour with incentives once fully trained, and eligibility for an annual stock grant and other broad benefits.

Qualifications

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, Retail environment preferred. (Preferred)
• Coaching (Required)
• Communication (Required)
• Consultative Selling (Required)
• Customer Communications (Required)
• Customer Education (Required)
• Customer Engagement (Required)
• Customer Needs Identification (Required)
• Customer Referrals (Required)
• Customer Satisfaction Management (Required)
• Customer Service (Required)
• Leadership (Required)
• Product Knowledge (Required)
• Relationship Building (Required)
• Sales (Required)
• Sales Prospecting (Required)
• Sales Techniques (Required)

Responsibilities

• Proactively engages with a broad range of customers in a highly-traffic retail environment. You will use digital tools, communicate effectively, educate customers, and showcase the value of T-Mobile solutions.
• As a Mobile Associate, you will consistently leverage digital self-serve tools during customer interactions and the onboarding process. You will identify customer needs and use solution-based selling techniques to fully demonstrate the value of T-Mobile products and services.
• Complete training on the T-Mobile in-store experience, new skills, products and processes, and knowledge of systems and reference resources. Review your personal results, current promotions, and updates on the Hub to be Customer Ready at all times. You will continuously learn and improve your skills to provide the best possible experience for our customers.
• Partner with nearby store locations to properly/fully onboard customers. Will perform skills practicing, knowledge sharing, store operations, opening and closing procedures. You will carry keys to the kiosk cabinets, lock/secure kiosk and assets, and report any lost keys or assets to your manager.

Skills

Coaching

Communication

Consultative Selling

Customer Communications

Customer Education

Customer Engagement

Customer Needs Identification

Customer Referrals

Customer Satisfaction Management

Customer Service

Leadership

Product Knowledge

Relationship Building

Sales

Sales Prospecting

Sales Techniques

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is hiring Mobile Associates, Store-in-Store to drive the brand in National Sales partner locations.

You will engage customers, educate them on solutions, and demonstrate value in a fast-paced environment. You will receive on-the-job training with training pay during the first 90 days, a guaranteed $20/hour with incentives once fully trained, and eligibility for an annual stock grant and other broad benefits.