Retail Mobile Expert – Training Pay & Stock Grants

T-Mobile; New York (NY); On-site; USD 28,929 - 31,684; Full time

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate to support retail operations by assisting customers with technology and service needs in a fast‑paced environment. You will build product knowledge and demonstrate network benefits to guide customers toward personalized device and service solutions.

The role emphasizes customer service, sales, and training completion. On‑the‑job training leads to Mobile Expert, with incentive opportunities and a stock program to reward performance.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in retail preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet customer needs.
• Utilize digital tools to demonstrate network coverage and service benefits during customer interactions.
• Complete required training to build knowledge of products, services, systems, and processes for effective customer support.
• Engage customers by exploring their needs and providing hands-on demonstrations of technology and accessories.
• Other duties/projects as assigned by business management as needed.

Skills

Customer service

Sales

Communication

Problem solving

Multitasking

Engaging people

Change agility

18+ years

United States work authorization

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate to support retail operations by assisting customers with technology and service needs in a fast‑paced environment. You will build product knowledge and demonstrate network benefits to guide customers toward personalized device and service solutions.

The role emphasizes customer service, sales, and training completion. On‑the‑job training leads to Mobile Expert, with incentive opportunities and a stock program to reward performance.