Mobile Retail Specialist: Elevate Tech Experiences

T-Mobile; Bridgeton (MO); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off

Paid holidays

Job summary

T-Mobile is seeking a Mobile Associate to support retail operations, engage customers, and translate technology and service options into tailored solutions. You will build product knowledge, demonstrate features, and guide customers through their shopping journey with a focus on satisfaction.

The role emphasizes customer interaction, digital tool usage, and service-plan recommendations, with training and growth opportunities across channels and teams. Equal opportunity employer.

Qualifications

• High School Diploma/GED (Required).
• 6 months of customer service and/or sales experience, Retail environment (Preferred).

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED (Required)

Job description

T-Mobile is seeking a Mobile Associate to support retail operations, engage customers, and translate technology and service options into tailored solutions. You will build product knowledge, demonstrate features, and guide customers through their shopping journey with a focus on satisfaction.

The role emphasizes customer interaction, digital tool usage, and service-plan recommendations, with training and growth opportunities across channels and teams. Equal opportunity employer.