Mobile Retail Tech Specialist Elevate Customer Experience

T-Mobile; Appleton (WI); On-site; USD 24,796 - 27,552; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid time off

Paid holidays

Job summary

T-Mobile is hiring for a Mobile Associate role in a fast-paced retail environment. You will engage customers, explain technology and service plans, and drive sales while delivering a great customer experience.

The position requires a High School diploma or GED and involves on-the-floor training, teamwork, and ongoing development in wireless products and services. Adhere to company policies and strive for customer satisfaction.

Qualifications

• High School Diploma or GED required.
• At least 6 months of customer service or sales experience in a retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Other duties/projects as assigned by management.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

6 months of customer service/sales experience

Job description

T-Mobile is hiring for a Mobile Associate role in a fast-paced retail environment. You will engage customers, explain technology and service plans, and drive sales while delivering a great customer experience.

The position requires a High School diploma or GED and involves on-the-floor training, teamwork, and ongoing development in wireless products and services. Adhere to company policies and strive for customer satisfaction.