Mobile Expert: Elevate Tech & Retail Experience

T-Mobile; New York (NY); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off

Medical, dental and vision insurance

Discounts on mobile service and home인터

Job summary

T-Mobile is hiring for a Mobile Associate to engage customers in a fast-paced retail setting. You will develop product knowledge, demonstrate technology solutions, and assist customers throughout their shopping journey.

The role emphasizes customer interaction, digital tool usage, and service plan recommendations to enhance loyalty. The position offers on-site work in a retail environment with thorough training and growth opportunities, including a potential for incentives based on performance.

Qualifications

• High School Diploma/GED is required.
• 6 months of customer service and/or sales experience in a retail environment is preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile is hiring for a Mobile Associate to engage customers in a fast-paced retail setting. You will develop product knowledge, demonstrate technology solutions, and assist customers throughout their shopping journey.

The role emphasizes customer interaction, digital tool usage, and service plan recommendations to enhance loyalty. The position offers on-site work in a retail environment with thorough training and growth opportunities, including a potential for incentives based on performance.