Mobile Retail Specialist: Customer Tech & Sales

T-Mobile; Toledo (OH); On-site; USD 2,480,000 - 3,857,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Paid time off

Holiday pay

Employee discounts

Job summary

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures employees receive a competitive base salary, stock grants, 401(k), and more.

The role supports retail operations by helping customers with technology and service plans in a fast-paced environment, building product knowledge and using digital tools to assist shoppers. Ideal candidates have a High School Diploma/GED and at least 6 months of customer service or retail sales experience.

Qualifications

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, Retail environment (Preferred)

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures employees receive a competitive base salary, stock grants, 401(k), and more.

The role supports retail operations by helping customers with technology and service plans in a fast-paced environment, building product knowledge and using digital tools to assist shoppers. Ideal candidates have a High School Diploma/GED and at least 6 months of customer service or retail sales experience.