Mobile Retail Specialist — Customer Tech & Sales

T-Mobile; Miami Shores (FL); On-site; USD 40,000 - 46,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k)

Employee stock grants

Paid time off

Annual stock grant

Job summary

T-Mobile is hiring for a Mobile Associate in the Miami area to support retail operations. You will engage customers, demonstrate technology and service plans, and guide them through their shopping journey while building product knowledge and using digital tools.

The role emphasizes customer interaction, product knowledge development, and service excellence to enhance loyalty and satisfaction. Training and career growth are part of the package.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in a retail environment preferred.
• Strong communication and problem-solving abilities; comfortable using digital tools.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and team initiatives.
• Other duties/projects as assigned by management.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Age 18+; US work authorization

Education

High School Diploma/GED

6 months in CS/sales (Retail)

Job description

T-Mobile is hiring for a Mobile Associate in the Miami area to support retail operations. You will engage customers, demonstrate technology and service plans, and guide them through their shopping journey while building product knowledge and using digital tools.

The role emphasizes customer interaction, product knowledge development, and service excellence to enhance loyalty and satisfaction. Training and career growth are part of the package.