Mobile Retail Sales Specialist

Milwaukee Succeeds; Lake Geneva (WI); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Employee stock grants

Job summary

T-Mobile USA, Inc. is hiring for a retail associate to engage customers, demonstrate technology, and guide service plan selections in a fast-paced environment.

The role emphasizes building product knowledge, utilizing digital tools, and delivering proactive service to enhance shopping journeys and customer satisfaction. Training and career growth are highlighted as part of the opportunity.

Qualifications

• Change agility is required.
• Clear communication skills are essential.
• Strong problem solving for customers is required.
• Excellent customer service skills are essential.
• Ability to engage people and build rapport.
• Ability to multitask in a fast-paced environment.
• Sales-focused mindset with ability to upsell.
• Teamwork orientation and collaboration are necessary.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is hiring for a retail associate to engage customers, demonstrate technology, and guide service plan selections in a fast-paced environment.

The role emphasizes building product knowledge, utilizing digital tools, and delivering proactive service to enhance shopping journeys and customer satisfaction. Training and career growth are highlighted as part of the opportunity.