Mobile Retail Specialist — Stock Grant Eligible

T-Mobile; Fort Dodge (IA); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Employee Stock Grant

Stock Purchase Plan

Paid Time Off

Job summary

T-Mobile is seeking a Mobile Associate to support retail operations by engaging customers and guiding them through technology and service needs. The role emphasizes building product knowledge, using digital tools, and delivering a high-quality customer experience in a fast-paced environment.

Training will cover retail processes and wireless tech innovations. This position offers base pay with incentive potential and comprehensive benefits, including stock grants and 401(k).

Qualifications

• High School Diploma or GED required.
• Minimum 6 months of customer service or sales experience in a retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Customer Service

Sales

Communication

Problem Solving

Engaging People

Multitasking

Teamwork Orientation

Change Agility

Legally Authorized Work

Education

High School Diploma/GED

Job description

T-Mobile is seeking a Mobile Associate to support retail operations by engaging customers and guiding them through technology and service needs. The role emphasizes building product knowledge, using digital tools, and delivering a high-quality customer experience in a fast-paced environment.

Training will cover retail processes and wireless tech innovations. This position offers base pay with incentive potential and comprehensive benefits, including stock grants and 401(k).