Mobile Retail Sales Pro — Training, Stock and Rewards

T-Mobile US Inc.; California; On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Stock grants

401(k)

Paid time off

Medical insurance

Dental insurance

Vision insurance

Employee discounts

Job summary

T-Mobile USA is seeking a Frontline Sales and Customer Service Associate to engage customers, explain technology options, and guide them through their shopping journey in a fast-paced retail setting.

We emphasize product knowledge, service plan recommendations, and mastery of digital resources to enhance the customer experience. 6 months retail sales experience is preferred; high school diploma required.

Qualifications

• High School Diploma or GED is required.
• 6 months of customer service and/or sales experience in a Retail environment is preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA is seeking a Frontline Sales and Customer Service Associate to engage customers, explain technology options, and guide them through their shopping journey in a fast-paced retail setting.

We emphasize product knowledge, service plan recommendations, and mastery of digital resources to enhance the customer experience. 6 months retail sales experience is preferred; high school diploma required.