Mobile Retail Sales Pro – Stock & Benefits

T-Mobile US Inc.; San Jose (CA); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off

Paid holidays

Medical, dental, and vision insurance

Job summary

T-Mobile USA, Inc. is seeking Mobile Associates to engage customers in a fast-paced retail environment. You will help customers understand technology and service options, demonstrate features, and guide them through the shopping journey with strong communication and problem-solving skills.

The role emphasizes learning retail processes, using digital resources, and delivering personalized solutions. Training is provided, with opportunities for career growth and stock-related benefits as part of

Qualifications

• Requires High School diploma or GED.
• 6 months of customer service and/or sales experience preferred in a Retail environment.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking Mobile Associates to engage customers in a fast-paced retail environment. You will help customers understand technology and service options, demonstrate features, and guide them through the shopping journey with strong communication and problem-solving skills.

The role emphasizes learning retail processes, using digital resources, and delivering personalized solutions. Training is provided, with opportunities for career growth and stock-related benefits as part of