Mobile Retail Sales Pro - Training Pay & Stock

T-MOBILE USA, Inc.; Pleasant Valley Township (IA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Stock grants

Employee stock purchase plan

401(k)

Paid time off

12 paid holidays

Annual stock grant

Job summary

T-Mobile USA, Inc. is hiring for a Retail Associate to assist customers with their technology and service needs in a fast-paced store environment. The role focuses on building product knowledge, demonstrating solutions, and guiding customers through their shopping journey.

The position emphasizes customer interaction, digital tool usage, and service plan recommendations to boost satisfaction and loyalty. Training is provided to grow sales and product expertise.

Qualifications

• High School Diploma/GED (Required).
• 6 months of customer service and/or sales experience, Retail environment. (Preferred)

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Customer Service

Sales

Communication

Teamwork

Multitasking

Engaging People

Education

High School Diploma/GED (Required)

Job description

T-Mobile USA, Inc. is hiring for a Retail Associate to assist customers with their technology and service needs in a fast-paced store environment. The role focuses on building product knowledge, demonstrating solutions, and guiding customers through their shopping journey.

The position emphasizes customer interaction, digital tool usage, and service plan recommendations to boost satisfaction and loyalty. Training is provided to grow sales and product expertise.