Mobile Retail Sales Pro — In-Store Customer Champion

T-MOBILE USA, Inc.; Roseville (CA); On-site; USD 40,000 - 44,000; Full time

Benefits offered by this job

Annual stock grant

Medical, dental, vision insurance

Job summary

T-Mobile USA, Inc. is seeking Mobile Associates to engage customers in a high-traffic retail setting, educate on wireless solutions, and drive sales. You will leverage digital tools, support onboarding, and build relationships with customers to ensure satisfaction.

Requirements include a High School Diploma/GED and 6 months of customer service or sales experience (retail preferred); on-the-job training and benefits are provided for full-time employees.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience preferred (Retail environment).
• Ability to engage customers in a high-traffic retail setting and educate on solutions.

Responsibilities

• Proactively engages customers in a high-traffic retail environment, educates on T-Mobile solutions.
• Leverage digital self-serve tools and demonstrate value of products and onboarding solutions.
• Complete training on in-store experience, products, processes, and systems; stay customer ready.
• Build rapport and loyalty, drive sales activity, capture referrals, manage Be Back processes.
• Develop relationships with nearby leadership to support customer experience from setup to servicing.

Skills

Coaching

Communication

Consultative Selling

Customer Engagement

Customer Service

Sales

Product Knowledge

Relationship Building

Sales Techniques

Leadership

Customer Needs Identification

Customer Education

Customer Satisfaction Management

Sales Prospecting

Sales

Age 18+

US Work Authorization

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking Mobile Associates to engage customers in a high-traffic retail setting, educate on wireless solutions, and drive sales. You will leverage digital tools, support onboarding, and build relationships with customers to ensure satisfaction.

Requirements include a High School Diploma/GED and 6 months of customer service or sales experience (retail preferred); on-the-job training and benefits are provided for full-time employees.