Mobile Retail Sales Pro — Training, Earn, Benefits

T-MOBILE USA, Inc.; East Stroudsburg (Monroe County); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

Flexible spending account

401(k)

Employee stock grants

Employee stock purchase plan

Paid time off and up to 12 paid holid​

Paid holidays

Paid parental and family leave

Family building benefits

Back‑up care

Enhanced family support

Childcare subsidy

Tuition assistance

College coaching

Short‑ and long‑term disability

Voluntary AD&D coverage

Voluntary accident coverage

Voluntary life insurance

Voluntary disability insurance

Voluntary long‑term care insurance

Mobile service & home internet discs

Pet insurance

Access to commuter and transit program

Job summary

T-Mobile USA, Inc. is hiring a Mobile Associate to support retail operations and engage customers with technology and service solutions. You will build proficiency in customer service and sales, using digital tools to showcase network coverage and benefits in a fast-paced environment.

The role starts with on-the-job training and culminates in an eligible annual incentive and stock grant programs. Full-time and part-time positions offer comprehensive benefits and a commitment to employee

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in a Retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet customer needs
• Utilize digital tools consistently to demonstrate network coverage and service benefits during customer interactions
• Complete required training to build knowledge of products, services, systems, and processes for effective customer support
• Engage customers by exploring their needs and providing hands-on demonstrations of technology and accessories
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is hiring a Mobile Associate to support retail operations and engage customers with technology and service solutions. You will build proficiency in customer service and sales, using digital tools to showcase network coverage and benefits in a fast-paced environment.

The role starts with on-the-job training and culminates in an eligible annual incentive and stock grant programs. Full-time and part-time positions offer comprehensive benefits and a commitment to employee