Mobile Retail Sales Pro — Tech & Plans

T-Mobile; Ann Arbor (MI); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Annual stock grant

Medical, dental & vision insurance

401(k)

Job summary

T-Mobile seeks a customer-focused retail associate to engage customers with knowledge of mobile technology and service options. You will demonstrate products, explain plans, and guide shoppers through their journey in a fast-paced store environment.

Join a team that trains you on the latest wireless services and devices, enabling you to tailor solutions, build relationships, and grow your career with competitive pay and benefits.

Qualifications

• High School Diploma or GED required.
• At least 6 months of customer service or sales experience in a retail environment preferred.
• Demonstrated communication and problem-solving skills essential for success.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED (Required)

Job description

T-Mobile seeks a customer-focused retail associate to engage customers with knowledge of mobile technology and service options. You will demonstrate products, explain plans, and guide shoppers through their journey in a fast-paced store environment.

Join a team that trains you on the latest wireless services and devices, enabling you to tailor solutions, build relationships, and grow your career with competitive pay and benefits.