Mobile Retail Sales Pro: Tech Solutions Guide

T-Mobile US Inc.; Lebanon (MO); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off and holidays

Medical, dental and vision insurance

On-the-job training

Job summary

T-Mobile USA, Inc. seeks a Mobile Associate to support retail operations by assisting customers with technology and service needs in a fast-paced store environment.

You will build product knowledge, demonstrate features, and guide customers through their shopping journey, using digital tools to explain options and plans. The role emphasizes customer interaction, service excellence, and collaboration with store teams.

Qualifications

• High School Diploma/GED (Required).
• 6 months of customer service and/or sales experience in Retail (Preferred).
• Change Agility (Required).
• Communication (Required).
• Customer Problem Solving (Required).
• Customer Service (Required).
• Engaging People (Required).
• Multitasking (Required).
• Sales (Required).
• Teamwork Orientation (Required).
• At least 18 years of age
• Legally authorized to work in the United States

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed

Job description

T-Mobile USA, Inc. seeks a Mobile Associate to support retail operations by assisting customers with technology and service needs in a fast-paced store environment.

You will build product knowledge, demonstrate features, and guide customers through their shopping journey, using digital tools to explain options and plans. The role emphasizes customer interaction, service excellence, and collaboration with store teams.