Mobile Retail Sales Pro | Tech Solutions and Service

T-Mobile US Inc.; Yuma (AZ); On-site; USD 25,000 - 28,000; Full time

Job summary

T-Mobile USA, Inc. is hiring a Mobile Associate to assist customers with technology and service needs in a fast-paced retail setting. You will build product knowledge, demonstrate solutions, and guide customers through their shopping journey.

The role emphasizes customer interaction, digital tool usage, and service plan recommendations, with training and opportunities for growth within a supportive team environment.

Qualifications

• Basic customer service and sales skills.
• Ability to explain products, services and plans clearly.
• Willingness to learn retail processes and digital tools.
• Comfort working in a fast-paced, customer-facing environment.

Responsibilities

• Develop proficiency in customer service to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage and product features.
• Complete required training on retail processes and wireless technology.
• Collaborate with colleagues across channels to ensure a seamless customer experience.
• Perform additional duties/projects as assigned by management.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED (Required)

Job description

T-Mobile USA, Inc. is hiring a Mobile Associate to assist customers with technology and service needs in a fast-paced retail setting. You will build product knowledge, demonstrate solutions, and guide customers through their shopping journey.

The role emphasizes customer interaction, digital tool usage, and service plan recommendations, with training and opportunities for growth within a supportive team environment.