Mobile Retail Sales Pro - Tech & Customer Experience

FLX Chamber; City of Geneva (NY); Hybrid; USD 36,000 - 52,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Medical, dental and vision insurance

Paid time off

Paid holidays

Job summary

T-Mobile is seeking Mobile Associates to engage customers and guide them through technology and service options in a fast-paced retail environment. You will develop product knowledge, demonstrate solutions using digital tools, and help customers throughout their shopping journey.

Success is measured by customer satisfaction and knowledge proficiency; you’ll participate in training, contribute to a high-quality customer experience across channels, and you’ll have access to incentives and growth

Qualifications

• High School Diploma or GED required.
• At least 6 months of customer service or sales experience in a retail environment preferred.
• Must be legally authorized to work in the United States.
• Must be at least 18 years old.

Responsibilities

• Provide personalized technology and service solutions through customer service and sales.
• Demonstrate network coverage and plan options using digital tools to educate customers.
• Demonstrate training to learn retail processes, systems, and wireless tech.
• Collaborate across channels to ensure a seamless customer experience.
• Perform additional duties as assigned by management.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Age 18+

Legal to work in US

Education

High School Diploma/GED

Job description

T-Mobile is seeking Mobile Associates to engage customers and guide them through technology and service options in a fast-paced retail environment. You will develop product knowledge, demonstrate solutions using digital tools, and help customers throughout their shopping journey.

Success is measured by customer satisfaction and knowledge proficiency; you’ll participate in training, contribute to a high-quality customer experience across channels, and you’ll have access to incentives and growth