Retail Mobile Expert — Tech Demos & Customer Solutions

T-Mobile; Buford (GA); On-site; USD 40,000 - 48,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

Paid time off and holidays

Job summary

T-Mobile USA, Inc. seeks a Mobile Associate to support retail operations by engaging customers and guiding technology and service needs in a fast-paced environment.

You will develop proficiency in customer service and sales to provide personalized device solutions and demonstrate network coverage using digital tools. The role emphasizes building relationships, completing training, and delivering a seamless customer experience, with a compensation package that includes hourly pay, on-the-job

Qualifications

• High School Diploma or GED required.
• Minimum 6 months in customer service or sales preferred in retail.
• Strong communication and problem-solving skills required.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage and service benefits.
• Complete required training to build knowledge of products, services, systems and processes.
• Engage customers by exploring needs and providing hands-on demonstrations of technology.
• Perform other duties/projects as assigned by management.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. seeks a Mobile Associate to support retail operations by engaging customers and guiding technology and service needs in a fast-paced environment.

You will develop proficiency in customer service and sales to provide personalized device solutions and demonstrate network coverage using digital tools. The role emphasizes building relationships, completing training, and delivering a seamless customer experience, with a compensation package that includes hourly pay, on-the-job