Mobile Retail Sales Pro: Tech Demos & Service Excellence

T-Mobile; Bartlett (TN); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Stock grants

Paid time off

Job summary

T-Mobile is seeking a Mobile Associate to engage customers, explain wireless technology, and guide them through their shopping journey. You will build product knowledge, demonstrate solutions, and support customers with service plan recommendations.

The role emphasizes communication, problem solving, and a strong customer focus while promoting a positive store environment and loyalty.

Qualifications

• High School Diploma or GED required.
• 6 months customer service and/or sales experience in retail preferred.
• Strong communication and customer service skills required.
• Ability to multitask and work across teams to deliver solutions.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized tech and service solutions.
• Use digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to learn retail processes, systems, and wireless tech innovations.
• Collaborate with colleagues across channels to support a seamless customer experience.
• Take on other duties/projects as assigned by management.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED (Required)

6 months customer service/sales experience (Preferred)

Job description

T-Mobile is seeking a Mobile Associate to engage customers, explain wireless technology, and guide them through their shopping journey. You will build product knowledge, demonstrate solutions, and support customers with service plan recommendations.

The role emphasizes communication, problem solving, and a strong customer focus while promoting a positive store environment and loyalty.