Mobile Retail Pro: Tech & Service Expert

T-Mobile; Cincinnati (OH); On-site; USD 25,000 - 32,000; Part time

Job summary

T-Mobile is hiring for a Retail Associate to assist customers with technology and service needs in a fast-paced retail setting. You will learn product features, demonstrate solutions, and guide customers through their shopping journey to improve satisfaction and loyalty.

The role emphasizes customer interaction, digital tool usage, and service-plan recommendations, with success measured by customer satisfaction and knowledge proficiency.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in a retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features for customer understanding.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and team initiatives.
• Other duties/projects as assigned by management.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED (Required)

Job description

T-Mobile is hiring for a Retail Associate to assist customers with technology and service needs in a fast-paced retail setting. You will learn product features, demonstrate solutions, and guide customers through their shopping journey to improve satisfaction and loyalty.

The role emphasizes customer interaction, digital tool usage, and service-plan recommendations, with success measured by customer satisfaction and knowledge proficiency.