Mobile Retail Sales Associate — Tech Solutions & Service

T-Mobile; Pecan Creek (MS); On-site; USD 30,000 - 42,000; Full time

Job summary

T-Mobile is hiring a Retail Customer Service Associate in the United States to engage customers, demonstrate technology, and guide them through their shopping journey in a fast-paced store environment.

You will build product knowledge, use digital tools to explain plans and coverage, complete required training, and collaborate with team members to deliver a seamless customer experience.

Qualifications

• Change agility required.
• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in a retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Education

High School Diploma/GED

Job description

T-Mobile is hiring a Retail Customer Service Associate in the United States to engage customers, demonstrate technology, and guide them through their shopping journey in a fast-paced store environment.

You will build product knowledge, use digital tools to explain plans and coverage, complete required training, and collaborate with team members to deliver a seamless customer experience.