Mobile Retail Associate – Tech Solutions & Service

T-Mobile; Monroeville (Allegheny County); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Employee Stock Grants

Employee Stock Purchase Plan

Paid Time Off

12 Paid Holidays

Parental Leave

Family Building Benefits

Back-up Care

Commuter/Transit Programs

Tuition Assistance

Life Insurance

Disability Insurance

Job summary

T-Mobile USA, Inc. is hiring Mobile Associates to support retail operations. You will engage customers, explain technology and service options, and guide shoppers through the buying journey in a fast-paced setting.

The role emphasizes customer interaction, digital tool usage, and service-plan recommendations, with success measured by satisfaction, product knowledge, and use of digital resources. Equal opportunity employer and comprehensive benefits apply.

Qualifications

• High School Diploma/GED is required.
• 6 months of customer service or sales experience in retail preferred.
• Strong communication and problem-solving skills.
• Legally authorized to work in the United States.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is hiring Mobile Associates to support retail operations. You will engage customers, explain technology and service options, and guide shoppers through the buying journey in a fast-paced setting.

The role emphasizes customer interaction, digital tool usage, and service-plan recommendations, with success measured by satisfaction, product knowledge, and use of digital resources. Equal opportunity employer and comprehensive benefits apply.