Mobile Retail Pro | Tech Solutions & Training Pay

tmobile; Lebanon (MO); On-site; USD 57,308,000 - 82,215,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k)

Employee stock grants

Employee stock purchase plan

Paid time off and holidays

Tuition assistance

Commuter benefits

Job summary

T-Mobile USA, Inc. is seeking energetic Mobile Associates to support retail operations, helping customers with technology and service needs in a fast-paced store environment. You will learn product knowledge, demonstrate solutions, and guide shoppers along their purchasing journey.

The role focuses on customer interaction, digital tool usage, and service plan recommendations. A high school diploma or GED is required, with about six months of customer service or sales experience preferred.

Qualifications

• High School Diploma/GED (Required).
• 6 months of customer service and/or sales experience, Retail environment. (Preferred).
• Strong communication and problem-solving abilities are essential.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking energetic Mobile Associates to support retail operations, helping customers with technology and service needs in a fast-paced store environment. You will learn product knowledge, demonstrate solutions, and guide shoppers along their purchasing journey.

The role focuses on customer interaction, digital tool usage, and service plan recommendations. A high school diploma or GED is required, with about six months of customer service or sales experience preferred.