Mobile Retail Pro: Sell Tech, Delight Customers

T-Mobile; Claremont (NH); On-site; USD 49,594,000 - 66,125,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off

Health, dental, vision

Job summary

T-Mobile USA, Inc. is hiring a Mobile Associate to engage customers and guide them through technology and service options in a fast-paced retail setting.

You will build product knowledge, demonstrate network features, and assist customers throughout their shopping journey, aiming to enhance satisfaction and loyalty. Ideal candidates have 6 months of retail sales or customer service experience, a High School Diploma or GED, and a proactive, team-oriented approach.

Qualifications

• High School Diploma or GED is required.
• At least 6 months of customer service or sales experience in Retail is preferred.
• Willingness to work in a fast-paced store environment.
• Must be 18 years or older and legally authorized to work in the United States.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Customer service

Sales

Digital tools usage

Product knowledge

Team collaboration

Education

High School Diploma/GED

6 months customer service or sales in Retail

Job description

T-Mobile USA, Inc. is hiring a Mobile Associate to engage customers and guide them through technology and service options in a fast-paced retail setting.

You will build product knowledge, demonstrate network features, and assist customers throughout their shopping journey, aiming to enhance satisfaction and loyalty. Ideal candidates have 6 months of retail sales or customer service experience, a High School Diploma or GED, and a proactive, team-oriented approach.