Mobile Retail Pro: Tech Solutions & Customer Experience

T-Mobile USA; Brownsville (TX); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Employee stock grant

401(k)

Job summary

T-Mobile USA is seeking a Mobile Associate to support retail operations by assisting customers with technology and service needs in a fast-paced environment. The role emphasizes building product knowledge, demonstrating technology solutions, and guiding customers through their shopping journey.

You will develop skills in customer interaction, digital tool usage, and service plan recommendations. Success is measured by customer satisfaction and knowledge proficiency, with opportunities for

Qualifications

• High School Diploma/GED required.
• 6 months of customer service and/or sales experience in a retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Customer service

Sales

Communication

Problem solving

Engaging people

Multitasking

Teamwork

Change agility

Education

High School Diploma/GED

Job description

T-Mobile USA is seeking a Mobile Associate to support retail operations by assisting customers with technology and service needs in a fast-paced environment. The role emphasizes building product knowledge, demonstrating technology solutions, and guiding customers through their shopping journey.

You will develop skills in customer interaction, digital tool usage, and service plan recommendations. Success is measured by customer satisfaction and knowledge proficiency, with opportunities for