Mobile Retail Expert — Tech-Savvy Customer Champion

T-Mobile USA; Monroe (LA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k)

Paid time off and holidays

Employee stock grants

Employee stock purchase plan

Annual stock grant

Job summary

T-Mobile USA is seeking a Retail Associate to engage customers in-store, demonstrate technology solutions, and guide them through service options. You’ll build product knowledge, leverage digital tools, and contribute to a high-quality shopping experience while growing your career within a dynamic retail environment.

In this role, you’ll learn retail processes, earn competitive compensation, and be part of a culture that rewards ownership and customer satisfaction.

Qualifications

• Demonstrate passion for helping customers and delivering service with a friendly approach.
• Proven ability to meet performance goals in a fast-paced sales environment.
• Willing to learn from peers and store leaders to resolve issues and improve service.
• Strong communication and interpersonal skills for a retail setting.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Customer advocacy

Competitive drive

Team collaboration

Customer needs balancing

Education

High School Diploma/GED

Job description

T-Mobile USA is seeking a Retail Associate to engage customers in-store, demonstrate technology solutions, and guide them through service options. You’ll build product knowledge, leverage digital tools, and contribute to a high-quality shopping experience while growing your career within a dynamic retail environment.

In this role, you’ll learn retail processes, earn competitive compensation, and be part of a culture that rewards ownership and customer satisfaction.