Mobile Retail Expert — Stock Grants & Growth Potential

T-Mobile USA; MIDDLETOWN (OH); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Annual stock grants

Paid time off

Paid holidays

Job summary

T-Mobile USA is seeking a Mobile Associate to support retail operations by engaging customers with technology and service needs in a fast-paced setting. You will build product knowledge, demonstrate solutions, and guide customers through their shopping journey with a focus on digital tool usage and service plan recommendations.

Responsibilities include delivering personalized technology solutions, completing training on retail processes, and collaborating with teams to ensure a flawless customer

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in a retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

6 months of customer service and/or sales experience, Retail environment

Job description

T-Mobile USA is seeking a Mobile Associate to support retail operations by engaging customers with technology and service needs in a fast-paced setting. You will build product knowledge, demonstrate solutions, and guide customers through their shopping journey with a focus on digital tool usage and service plan recommendations.

Responsibilities include delivering personalized technology solutions, completing training on retail processes, and collaborating with teams to ensure a flawless customer