Mobile Retail Experience Specialist

Comcast; Naples (FL); On-site; USD 18,000 - 25,000; Full time

Job summary

Comcast in Naples, FL is hiring a Retail Service Associate to support the store team delivering a best-in-class customer experience across mobile, operations, and transactions. You will be the go-to resource for technical and store support, assisting with activation, education, troubleshooting and escalations while contributing to a clean, welcoming environment.

Base pay starts at $15.63 per hour, with commissions for many sales roles and a variety of benefits.

Qualifications

• High School Diploma or GED required.
• 0–2 years of relevant work experience.
• Able to lift up to 25 pounds and stand for extended periods.

Responsibilities

• Provides strong understanding and enthusiasm for technology, especially company products and services and is a go-to resource who supports the store team in the front and back of the store.
• Constantly scans the sales floor to ensure counters, devices, accessories and walkways are accessible, clean and functioning and reports to leadership when exceptions are found.
• Greets customers during busiest moments, ensures they are connected to a sales consultant in a timely manner and is well prepared to demonstrate company technology to new customers to ensure they know the basics and encourage them to return.
• Frequently checks and inspects the back of the store for clean, secure and appropriately placed inventory. Assists with receiving inventory and properly stocking the back of house to store standards.
• Helps the leadership team by conducting the weekly cycle count process and helps look for opportunities to improve the store count process.
• Knows current processes and procedures and suggests improvements that enhance the customer and/or store experience.
• Readily adjusts and adapts to store management priorities and direction always demonstrating professionalism and integrity.
• Must be able to carry and lift up to 25 pound boxes, stand and move about the store constantly.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

Skills

Customer-Focused

Workplace Organization

Teamwork

Technical Knowledge

Self Motivation

Critical Thinking

Problem Solving

Resilience

Communication

Professional Integrity

Education

High School Diploma / GED

Job description

Comcast in Naples, FL is hiring a Retail Service Associate to support the store team delivering a best-in-class customer experience across mobile, operations, and transactions. You will be the go-to resource for technical and store support, assisting with activation, education, troubleshooting and escalations while contributing to a clean, welcoming environment.

Base pay starts at $15.63 per hour, with commissions for many sales roles and a variety of benefits.