Mobile Retail Experience Specialist

Comcast Advertising; Arvada (CO); On-site; USD 55,331,000 - 71,635,000; Full time

Job summary

Comcast Advertising is seeking a Retail Service Associate to support an Xfinity Mobile in-store team in Arvada. You will activate devices, educate customers on features, troubleshoot issues, and assist with account recovery and returns.

The role emphasizes hands-on demonstrations, rooftop store upkeep, and a proactive upsell of accessories and digital tools. High School Diploma required; 0–2 years experience preferred.

Qualifications

• High School Diploma or GED required.
• 0–2 years of relevant work experience preferred.
• Comcast is an equal opportunity employer.

Responsibilities

• Mobile Activations & Customer Education: Provide a white-glove experience activating new devices or BYOD to the network.
• Mobile Escalations: Troubleshoot and resolve complex device or service issues; assist customers in securing accounts and replacing lost or stolen devices.
• Mobile Support: Assist customers with transferring contacts, emails, and media; activate and configure SIM or eSIM; perform diagnostics and resolve issues.
• On-Demand Delivery, BAPIS & XM Upsell: Fulfill on-demand deliveries and BAPIS pickups, upsell accessories or add-ons.

Skills

Communication

Critical Thinking

Problem Solving

Customer-Focused

Professional Integrity

Resilience

Self Motivation

Teamwork

Technical Knowledge

Workplace Organization

Education

High School Diploma / GED

Job description

Comcast Advertising is seeking a Retail Service Associate to support an Xfinity Mobile in-store team in Arvada. You will activate devices, educate customers on features, troubleshoot issues, and assist with account recovery and returns.

The role emphasizes hands-on demonstrations, rooftop store upkeep, and a proactive upsell of accessories and digital tools. High School Diploma required; 0–2 years experience preferred.