Mobile Retail Activation Specialist

Comcast Corporation; Arvada (CO); On-site; USD 22,000 - 30,000; Full time

Job summary

Comcast Corporation is seeking a Retail Service Associate in Arvada, CO to support the Xfinity Mobile store team. You will help with mobile activations, education, troubleshooting, and customer service while ensuring a clean, organized store environment.

The role includes processing exchanges, returns, accessories upsell, and assisting with on-demand deliveries. A High School Diploma or GED is required and prior retail experience is a plus.

Qualifications

• High School Diploma or GED required.
• 0-2 years of relevant retail/customer service experience preferred.
• Strong communication and tech-savviness with a customer-focused mindset.

Responsibilities

• Mobile activations and customer education for devices and BYOD.
• Troubleshoot device/service issues and assist with account security and recoveries.
• Assist with transfers, password resets, SIM/eSIM activation and diagnostics.

Skills

Communication

Critical Thinking

Problem Solving

Customer-Focused

Professional Integrity

Resilience

Self-Motivation

Teamwork

Technical Knowledge

Workplace Organization

Education

High School Diploma or GED

Job description

Comcast Corporation is seeking a Retail Service Associate in Arvada, CO to support the Xfinity Mobile store team. You will help with mobile activations, education, troubleshooting, and customer service while ensuring a clean, organized store environment.

The role includes processing exchanges, returns, accessories upsell, and assisting with on-demand deliveries. A High School Diploma or GED is required and prior retail experience is a plus.