Mobile Retail Associate: Tech Solutions & Customer Impact

T-MOBILE USA, Inc.; Leander (TX); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Flexible spending account

401(k)

Employee stock grants

Employee stock purchase plan

Paid time off

Paid holidays

Parental leave

Family building benefits

Tuition assistance

Disability insurance

Life insurance

Pet insurance

Transit discounts

Job summary

T-Mobile USA, Inc. is hiring for a Mobile Associate to support retail operations and guide customers through technology and service options. You will build product knowledge, demonstrate solutions, and assist customers throughout their shopping journey.

Expect training in retail processes and wireless technology, plus opportunities to grow within a supportive, equity-driven rewards culture and comprehensive benefits program.

Qualifications

• High School Diploma or GED required; 6 months of customer service or sales experience preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Customer service

Sales

Communication

Change agility

Customer problem solving

Engaging people

Multitasking

Teamwork orientation

Education

High School Diploma/GED (Required)

Job description

T-Mobile USA, Inc. is hiring for a Mobile Associate to support retail operations and guide customers through technology and service options. You will build product knowledge, demonstrate solutions, and assist customers throughout their shopping journey.

Expect training in retail processes and wireless technology, plus opportunities to grow within a supportive, equity-driven rewards culture and comprehensive benefits program.