Mobile Retail Associate — Tech Solutions & Rewards

T-Mobile; Mesquite (NV); On-site; USD 21,000 - 28,000; Full time

Job summary

T-Mobile is seeking a customer-focused team member to assist customers with technology and service needs in a fast-paced retail setting. You will build product knowledge, demonstrate solutions, and guide shoppers through their journey, aiming for outstanding satisfaction.

The role emphasizes developing skills in customer interaction and digital tools usage, while supporting store goals through loyalty-building activities and collaboration with teammates across channels.

Qualifications

• High School Diploma or GED is required.
• 6 months of customer service or sales experience in a retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Education

High School Diploma/GED

Job description

T-Mobile is seeking a customer-focused team member to assist customers with technology and service needs in a fast-paced retail setting. You will build product knowledge, demonstrate solutions, and guide shoppers through their journey, aiming for outstanding satisfaction.

The role emphasizes developing skills in customer interaction and digital tools usage, while supporting store goals through loyalty-building activities and collaboration with teammates across channels.