Mobile Retail Associate: Tech Solutions & Customer Delight

T-Mobile US Inc.; Bell Gardens (CA); Presencial; USD 27.000 - 28.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Stock grant

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Paid time off

Paid holidays

Stock purchase plan

Descripción de la vacante

T-Mobile in Bell Gardens, CA is seeking a Mobile Associate to assist customers with technology and service needs in a fast-paced retail environment. You will build product knowledge, demonstrate solutions, and guide shoppers through plans, devices, and promotions while thriving on delivering exceptional service.

The role emphasizes strong communication, problem solving, teamwork, and a customer-first mindset, with on-the-job training and clear growth opportunities.

Formación

• High School Diploma/GED required.
• 6 months of customer service and/or sales experience preferred in retail.
• Excellent communication and problem-solving abilities.
• Ability to engage customers and upsell service plans.

Responsabilidades

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Conocimientos

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Age 18+

Work Authorization

Educación

High School Diploma/GED

Descripción del empleo

T-Mobile in Bell Gardens, CA is seeking a Mobile Associate to assist customers with technology and service needs in a fast-paced retail environment. You will build product knowledge, demonstrate solutions, and guide shoppers through plans, devices, and promotions while thriving on delivering exceptional service.

The role emphasizes strong communication, problem solving, teamwork, and a customer-first mindset, with on-the-job training and clear growth opportunities.