Mobile Retail Associate - Tech & Customer Experience

T-Mobile; San Jose (CA); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Money coaches

Job summary

Join T-Mobile in San Jose for a role supporting retail operations by engaging customers and delivering tailored device and service solutions. You will use digital tools to show network benefits and complete training to master products and processes.

We value strong communication, problem solving, and a passion for service. The role offers on-site work with comprehensive benefits and opportunities for growth and incentives.

Qualifications

• High School Diploma/GED is required.
• 6 months of customer service and/or sales experience in a retail environment is preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet customer needs
• Utilize digital tools to demonstrate network coverage and service benefits during customer interactions
• Complete required training to build knowledge of products, services, systems, and processes for effective customer support
• Engage customers by exploring their needs and providing hands-on demonstrations of technology and accessories
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Customer service

Sales

Communication

Change agility

Customer problem solving

Engaging people

Multitasking

Education

High School Diploma/GED

Job description

Join T-Mobile in San Jose for a role supporting retail operations by engaging customers and delivering tailored device and service solutions. You will use digital tools to show network benefits and complete training to master products and processes.

We value strong communication, problem solving, and a passion for service. The role offers on-site work with comprehensive benefits and opportunities for growth and incentives.