Mobile Retail Pro: Elevate Customer Tech Wins

T-Mobile; San Antonio (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off

Up to 12 paid holidays

Medical, dental and vision insurance

Family building benefits

On-site benefits information

Job summary

T-Mobile in San Antonio, Texas seeks an in-store Mobile Associate to assist customers with technology and service needs in a fast-paced retail environment. You will build product knowledge, demonstrate solutions, and guide customers through their shopping journey, earning commission-like incentives and participating in the benefits program.

The role emphasizes customer interaction, digital tool usage, and collaboration with store teams to ensure a smooth experience and high satisfaction.

Qualifications

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, Retail environment (Preferred)

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile in San Antonio, Texas seeks an in-store Mobile Associate to assist customers with technology and service needs in a fast-paced retail environment. You will build product knowledge, demonstrate solutions, and guide customers through their shopping journey, earning commission-like incentives and participating in the benefits program.

The role emphasizes customer interaction, digital tool usage, and collaboration with store teams to ensure a smooth experience and high satisfaction.