Bilingual Mobile Sales Pro – Tech & Service Expert

T-Mobile; San Jose (CA); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase

401(k)

Health insurance

Dental insurance

Vision insurance

Paid time off

Job summary

T-Mobile USA, Inc. is hiring a Mobile Associate to support retail operations in San Jose, delivering personalized device and service solutions and guiding customers through network features.

You'll build skills in customer service and sales, use digital tools to demonstrate coverage, and participate in training to understand products, services, and processes, with a strong focus on customer experience and loyalty.

Qualifications

• High School Diploma/GED required.
• 6 months of customer service and/or sales experience in retail preferred.
• Must be at least 18 years old and legally authorized to work in the United States.
• Excellent communication and interpersonal skills.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Use digital tools to demonstrate network coverage and service benefits during interactions.
• Complete required training to build knowledge of products, services, systems, and processes.
• Engage customers by exploring needs and providing hands-on demonstrations of technology and accessories.
• Perform other duties/projects as assigned by management.

Skills

Customer Service

Sales

Communication

Engaging People

Multitasking

Change Agility

Problem Solving

18+ years old

US Work Authorization

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is hiring a Mobile Associate to support retail operations in San Jose, delivering personalized device and service solutions and guiding customers through network features.

You'll build skills in customer service and sales, use digital tools to demonstrate coverage, and participate in training to understand products, services, and processes, with a strong focus on customer experience and loyalty.