Mobile Retail Advisor: Tech Sales & Stock Benefits

T-Mobile; Dayton (OH); On-site; USD 27,552,000 - 31,685,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off

Paid holidays

Job summary

T-Mobile is seeking a Mobile Associate to support retail operations in a fast-paced setting, engaging customers and guiding them through technology and service options. You will build product knowledge, demonstrate features, and help shoppers choose plans and devices that fit their needs.

The role emphasizes customer interaction, digital tool usage, and developing skills in service recommendations while contributing to a positive shopping experience and building loyalty.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in a Retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma or GED

Job description

T-Mobile is seeking a Mobile Associate to support retail operations in a fast-paced setting, engaging customers and guiding them through technology and service options. You will build product knowledge, demonstrate features, and help shoppers choose plans and devices that fit their needs.

The role emphasizes customer interaction, digital tool usage, and developing skills in service recommendations while contributing to a positive shopping experience and building loyalty.