Mobile Retail Associate: Tech-Savvy Customer Champion

T-Mobile; Pecan Creek (MS); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Paid time off

Health, dental & vision insurance

Job summary

T-Mobile is seeking an entry-level Mobile Associate to engage customers in-store, demonstrate technology, and recommend service plans. You’ll build product knowledge while guiding shoppers through their journey, contributing to satisfaction and loyalty.

You’ll participate in onboarding and training, earning base pay with incentive opportunities and benefits as described by the company. This role emphasizes customer experience and team collaboration.

Qualifications

• Demonstrated ability to adapt to changing priorities and processes.
• Strong verbal and written communication skills.
• Ability to resolve customer issues with tact and professionalism.

Responsibilities

• Develop customer service and sales skills to deliver personalized technology solutions.
• Use digital tools to explain network coverage, plans, and features.
• Complete training to learn retail processes, systems, and wireless tech innovations.
• Collaborate with colleagues across channels to ensure a seamless customer experience.
• Take on additional duties or projects as assigned by management.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile is seeking an entry-level Mobile Associate to engage customers in-store, demonstrate technology, and recommend service plans. You’ll build product knowledge while guiding shoppers through their journey, contributing to satisfaction and loyalty.

You’ll participate in onboarding and training, earning base pay with incentive opportunities and benefits as described by the company. This role emphasizes customer experience and team collaboration.