Mobile Recall Repair Technician — Field & Customer Focus

MarketSource; San Jose (CA); On-site; USD 32,000 - 39,000; Full time

Job summary

MarketSource seeks a Recall Repair Specialist to travel within the assigned area, engaging vehicle owners face-to-face to explain recalls and obtain authorization for on-site repairs. You’ll perform intermediate repairs with training provided, while building trust and guiding conversations to ensure customer understanding and satisfaction.

This role emphasizes strong customer interaction, independence, and the ability to work in varying outdoor conditions, with some weekend work and travel

Qualifications

• High School Diploma or equivalent.
• Valid driver’s license and reliable transportation.
• 1-3+ years of customer service/sales experience.
• Light mechanical or tool knowledge.
• Ability to complete and maintain required certifications for mobile repairs.
• Comfortable working independently.
• Ability to work Saturdays and travel occasionally.
• Strong communication, customer service, and follow-up skills.
• Physical ability to get in/out of vehicle, ascend/descend stairs, work in outdoor weather, lift up to 20 pounds.

Responsibilities

• Get out in the field and connect with vehicle owners face-to-face.
• Help people understand why recall repairs matter, and why they shouldn’t wait.
• Obtain customer authorization and explain the repair process clearly.
• Perform mobile recall repairs based on manufacturer guidelines and training.
• Answer questions, ease concerns, and confidently handle objections.
• Document completed repairs, parts usage, and outcomes in internal systems.
• Work independently while hitting goals and making a visible impact

Skills

Customer service

Driving

Communication

Independent

Education

High School Diploma or equivalent

Tools

Basic hand tools

Job description

MarketSource seeks a Recall Repair Specialist to travel within the assigned area, engaging vehicle owners face-to-face to explain recalls and obtain authorization for on-site repairs. You’ll perform intermediate repairs with training provided, while building trust and guiding conversations to ensure customer understanding and satisfaction.

This role emphasizes strong customer interaction, independence, and the ability to work in varying outdoor conditions, with some weekend work and travel