Onsite Recall Repair Technician

MarketSource; Kansas City (MO); Sur place; USD 42 000 - 64 000; Plein temps

Avantages offerts par ce poste

Medical, dental & vision

401(k)/Roth

Life Insurance

Disability Insurance

Health Spending Accounts (HSA)

Transportation benefits

Employee Assistance Program

Paid Time Off

Résumé du poste

MarketSource is hiring a Recall Repair Specialist to actively engage vehicle owners in the field, educate them on important recall repairs, and obtain authorization for on-site service. The role involves travel within the assigned area and performing intermediate recall repairs with guidance from training.

You will interact with customers to build trust, answer questions, and guide conversations to successful outcomes, while maintaining documentation and meeting performance goals.

Qualifications

• High School Diploma or equivalent required.
• Valid driver’s license and reliable transportation required.
• 1–3+ years in customer service or sales preferred.
• Light mechanical or tool knowledge recommended.
• Ability to obtain required certifications for mobile repairs.
• Independent work ability essential.
• Willingness to work Saturdays and occasional travel.
• Strong communication, customer service and follow-up skills.
• Physically able to get in/out of vehicle and lift up to 20 lbs.

Responsabilités

• Engage vehicle owners face-to-face in the field.
• Explain why recall repairs matter and why timely action is needed.
• Obtain customer authorization and explain the repair process.
• Perform mobile recall repairs per manufacturer guidelines.
• Address questions, ease concerns, and handle objections.
• Document repairs, parts usage, and outcomes in internal systems.
• Work independently while meeting goals and creating impact.

Connaissances

High School Diploma or equivalent

Valid driver’s license

Customer service / sales

Light mechanical knowledge

Certifications for mobile repairs

Independent work

Travel on Saturdays

Strong communication

Lift up to 20 lbs

Description du poste

MarketSource is hiring a Recall Repair Specialist to actively engage vehicle owners in the field, educate them on important recall repairs, and obtain authorization for on-site service. The role involves travel within the assigned area and performing intermediate recall repairs with guidance from training.

You will interact with customers to build trust, answer questions, and guide conversations to successful outcomes, while maintaining documentation and meeting performance goals.