Mobile Recall Repair Technician

MarketSource; Detroit (MI); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k)/Roth

Insurance (Life & AD&D)

Disability insurance

HSA & DCFSA

Transportation benefits

Employee Assistance Program

PTO / Vacation / Sick Leave

Job summary

MarketSource is seeking a Recall Repair Specialist to travel in your assigned area, engaging vehicle owners face-to-face and guiding them through the recall repair process. You will obtain authorization, perform mobile recalls, and document outcomes, following manufacturer guidelines. Training is provided, with light mechanical knowledge beneficial.

This role emphasizes strong customer interactions and independent work to meet goals and make a visible impact in the field.

Qualifications

• High School Diploma (or equivalent).
• Valid driver’s license and reliable transportation.
• 1–3+ years of customer service or sales experience.
• Light mechanical knowledge and/or tool familiarity.
• Ability to obtain and maintain mobile repair certifications.
• Comfortable working independently and traveling to assigned areas.
• Ability to work Saturdays and occasional travel.
• Strong communication, customer service, and follow-up skills.
• Physical ability to enter/exit a vehicle, climb stairs, work outdoors, and lift up to 20 lbs.

Responsibilities

• Get out in the field and connect with vehicle owners face-to-face.
• Help people understand why recall repairs matter and why they shouldn’t wait.
• Obtain customer authorization and explain the repair process clearly.
• Perform mobile recall repairs based on manufacturer guidelines and training.
• Answer questions, ease concerns, and confidently handle objections.
• Document completed repairs, parts usage, and outcomes in internal systems.
• Work independently while hitting goals and making a visible impact.

Skills

Customer service

Sales experience

Light mechanical knowledge

Valid driver's license

Independent work

Willing to travel

Bilingual (English/Spanish)

Education

High School Diploma or equivalent

Job description

MarketSource is seeking a Recall Repair Specialist to travel in your assigned area, engaging vehicle owners face-to-face and guiding them through the recall repair process. You will obtain authorization, perform mobile recalls, and document outcomes, following manufacturer guidelines. Training is provided, with light mechanical knowledge beneficial.

This role emphasizes strong customer interactions and independent work to meet goals and make a visible impact in the field.