Mobile Recall Repair Technician

MarketSource; Charleston (WV); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) / Roth

Life & AD&D insurance

Short and long-term disability

Health & Dependent Care Spending

Transportation benefits

Employee Assistance Program

Time Off / Leave

Job summary

MarketSource is seeking a RecallRepairSpecialist in Charleston, WV to visit vehicle owners, explain open recalls, obtain authorization, and perform onsite repairs. You’ll travel throughout the assigned area, spend much of your day on the road, and educate customers to understand the repair process.

This role emphasizes strong customer interaction, building trust, and delivering repairs per manufacturer guidelines. Training is provided, with light mechanical/tool knowledge recommended for success.

Qualifications

• High School Diploma (or equivalent).
• Valid driver’s license + reliable transportation.
• 1–3+ years of customer service/sales experience.
• Light mechanical and/or tool knowledge.
• Ability to obtain required certifications for mobile repairs.
• Comfortable working independently.
• Ability to work Saturdays and occasional travel.
• Strong communication, customer service, and follow-up skills.
• Physical ability to get in and out of vehicle, ascend/descend stairs, work outdoors, and move up to 20 pounds.

Responsibilities

• Get out in the field and connect with vehicle owners face-to-face.
• Help people understand why recall repairs matter, and why they shouldn’t wait.
• Obtain customer authorization and explain the repair process clearly.
• Perform mobile recall repairs based on manufacturer guidelines and training.
• Answer questions, ease concerns, and confidently handle objections.
• Document completed repairs, parts usage, and outcomes in internal systems.
• Work independently while hitting goals and making a visible impact.

Skills

Customer service

Communication

Self-motivation

Travel readiness

Independent work

Driving

Education

High School Diploma or equivalent

Tools

Basic hand tools

Job description

MarketSource is seeking a RecallRepairSpecialist in Charleston, WV to visit vehicle owners, explain open recalls, obtain authorization, and perform onsite repairs. You’ll travel throughout the assigned area, spend much of your day on the road, and educate customers to understand the repair process.

This role emphasizes strong customer interaction, building trust, and delivering repairs per manufacturer guidelines. Training is provided, with light mechanical/tool knowledge recommended for success.